On July 18, 2025, the IBH Academy successfully organized a training course on “Customer Service Skill & Selling skill to maximize the revenue ” for 25 team members of Hadana Boutique Resort Hoi An.
During the training course, participants were equipped with foundational knowledge and essential skills through practical customer service scenarios. These included understanding the roles and benefits of receiving customer complaints, identifying common types of complaints, and applying effective techniques to approach and resolve situations tailored to different customer profiles. A key highlight of the program was the opportunity for learners to engage in simulated real-life situations through role-playing activities, problem-solving exercises, and direct feedback from the trainer.
In addition to customer service content, the course also focused on developing sales skills for the staff. This approach encouraged every employee to think like a salesperson and helped maximize revenue generation. The training not only contributed to enhancing professional competencies but also reinforced the spirit of wholehearted service — a core value in the hospitality industry.
