• Duration: 2 days

“We are Ladies and Gentlemen serving Ladies and Gentlemen”

The course is a basic and useful manual for those who want to improve their communication and manners to succeed in their work and life; while helping businesses increase customer’s satisfaction and maintain service standards and quality.

After the course, the participants will:

• Understand communication standards in the hospitality.
• Know how to give and receive name-cards, shake hands, receive and make phone calls, receive and send emails according to professional standards.
• Be more confident, more effective in any communication situations.

• Duration: 3 days

The course will provide learners with important knowledge and skills to solve problems in the field of training including:

• Designing lesson plans
• Selecting textbook
• Use of teaching aids effectively
• Use trainer’s behaviors effectively

Improve soft skills for trainers: motivation, presentation, asking questions and solving difficult situations in training.

• Duration: 3 days

The course is designed on the basis of theory & practice combination, with focus points built on the capacity development needs of the enterprise’s management team. Participants will experience & acquire knowledge to be able to perform the important tasks of a leader:

• Build effective working groups.
• Manage the meeting
• Interview and recruit quality human resources
• Motivate and develop employees.
• Delegate effectively

• Duration: 0.5 days

The course helps managers and leaders build and set goals for the entire company, for each department and individuals to specific results. After the course, participants will master the knowledge to solve their own and business problems.

• Duration: 0,5 days

The course provides basic knowledge of a salesperson, methods and professional selling skills. The participants will be shared experiences to deal with unexpected situations in the selling process. Course content includes:

• Selling techniques.
• Understand customer’s psychology.
• Understand customer’s needs.
• Describe the product effectively.
• Handle rejection and recommend alternative products.
• Check customer’s satisfaction.

• Duration: 0,5 days

The course helps participants understand the impact of a positive attitude on their personal and working environments, change their thoughts, words and actions, and improve relationships with others in life and work. Course content includes:

• Iceberg principle
• Programming to change minds
• Positive words.
• Positive action
• Practising to be positive

• Duration: 0,5 days

The course imparts international standards of etiquette when attending luxirious party, and gives participants the opportunity to practise using cutlery, napkins, and glasses. The course will also help participants to be more confident in communicating and behaving in luxurious events.

• Duration: 0,5 days

The course provides knowledge of the history, process and classification of wines. Participants will have the opportunity to practise opening wine, be taught how to enjoy professional wine and how to combine foods with each famous wine in the world.

• Duration: 0,5 days

The course will help participants understand and implement specific tasks and strategies to connect organizations, businesses with the community, customers (current and potential), the media, etc.  to shape and affirm the name, product brand or company in the entire operation and development process.

• Duration: 0,5 days

The course equips participants with foundational knowledge of foreign cultural communication in the era of global integration, including:

• How to arrange seating position to suit the rank and position.
• How to arrange the function rooms
• How to choose appropriate gifts and souvenirs
• How to organize international conferences and seminars (signing ceremony, international agreements,…)
• How to organize a reception party (all kinds of parties; preparing for a party: preparing invitations, preparing menus, arranging seats…)

• Duration: 2 days

Advanced Occupational Training Courses provide opportunities for participants to learn in-depth about the professions of Front Office, Housekeeping, FBS Services and Guest Relations in Resorts/Hotels according to international standards. Parcitipants will also have the opportunity to practice in real-life situations and receive advice, guidance and editing from leading experts in these fields. Specific courses are as follows:

• Advanced Training for Front Office Staff (2 days)
• Advanced Training for FB Services Staff (2 days)
• Advanced Training for Housekeeping Staff (2 days)
• Advanced Training for Villa Staff (2 days)

• Duration: 1 day

The wave of digital transformation is increasingly asserting its influence in the new era when organizations and businesses are applying it to restructuring, changing apparatus or creating “power” in the market. The Digital Business course will help participants apply digital transformation for their businesses to transform from traditional businesses to digital businesses, using technology to create new changes to business models and guest’s experiences and improve operational efficiency and core values for the business

• Industrial Revolution and Digital Transformation in the new normal
• Advantages and disadvantages of digital transformation
• Digital business model
• Solutions to increase revenue by applying Digital Transformation