From December 2nd, 2024, the IBH Academy, in collaboration with the Furama – Ariyana Tourism Complex, has conducted an International Butler Service Training Program for 21 outstanding managers, supervisors, and employees of the complex. The two-month training program will be conducted by domestic and international experts from IBH Academy with extensive experience in VIP customer…
Da Nang, November 27, 2024 – The IBH Academy is honored to host the workshop “Improving Culinary Experience for Passengers on Vietjet Air Routes” for 25 Vietjet Air members. This collaboration aims to provide Vietjet passengers with world-class culinary experiences, redefining and enhancing their perception of Vietjet’s services. Mr. Nguyen Duc Quynh, Chairman of IBH…
On November 22-23, 2024, IBH Academy successfully conducted a training course for nearly 100 flight attendants from VietjetAir on the topic of “Food and Beverage Serving on the Airplane” at auditorium of Vietjet Aviation Joint Stock Company, in Hanoi. The course provided knowledge of 5-star F&B service practices to create personalized experience for passengers, especially…
On November 14-15, 2024, IBH Academy successfully conducted a training course for nearly 100 flight attendants from VietjetAir on the topic of “Food and Beverage Serving on the Airplane” at Vietjet Aviation Academy. The course provided knowledge of 5-star F&B service practices to create a personalized experience for passengers, especially at Business Class. The training…
On October 29-31, 2024, at the Conference Hall of Vietjet Aviation Joint Stock Company in Hanoi, IBH Academy conducted a Professional Customer Service training course for more than 100 members of Vietjet Ground Service Centre. The training program provided very useful knowledge about service mindset, standards of grooming and professional communication manners. At the same…
On October 26, IBH Academy held a training program at Phu Long Company under the theme “Inspiration and Motivational Skills for Teams,” tailored for 35 members. The program aimed to help participants gain a profound understanding of the company’s vision, mission, and strategic objectives while enhancing their awareness of the role and significance of each…
On October 11, 2024, at Menas Mall Saigon Airport, IBH Academy organized a training course for 30 staff members of Menas Saigon Mall on professional service standards and customer complaint handling skills. Under the guidance of Mrs. Nguyễn Thị Minh Tâm – Managing Director of the Academy, and Mrs. Nguyễn Thị Thanh Nhường – Training…
On October 9-10, 2024, at the Vietjet Aviation Academy in Ho Chi Minh City, the IBH Academy conducted an intensive training course covering key topics such as “Emotional Intelligence and Personality Groups” and “Situation-Handling Techniques.” The course was attended by 84 ground service staff and flight attendants from the supervisory levels and above, representing Vietjet…
On September 26, 2024, at the Phu Long Real Estate Corporation’s conference hall, IBH Academy conducted the training course “Negotiation Skills and Understanding Customer Psychology” for 100 members of Sales and Marketing department of Phu Long Corporation. Under the guidance from training experts in customer service, the participants gained a deep understanding of customer psychology…
