On November 22-23, 2024, IBH Academy successfully conducted a training course for nearly 100 flight attendants from VietjetAir on the topic of “Food and Beverage Serving on the Airplane” at auditorium of Vietjet Aviation Joint Stock Company, in Hanoi. The course provided knowledge of 5-star F&B service practices to create personalized experience for passengers, especially…
On November 14-15, 2024, IBH Academy successfully conducted a training course for nearly 100 flight attendants from VietjetAir on the topic of “Food and Beverage Serving on the Airplane” at Vietjet Aviation Academy. The course provided knowledge of 5-star F&B service practices to create a personalized experience for passengers, especially at Business Class. The training…
On October 29-31, 2024, at the Conference Hall of Vietjet Aviation Joint Stock Company in Hanoi, IBH Academy conducted a Professional Customer Service training course for more than 100 members of Vietjet Ground Service Centre. The training program provided very useful knowledge about service mindset, standards of grooming and professional communication manners. At the same…
On October 26, IBH Academy held a training program at Phu Long Company under the theme “Inspiration and Motivational Skills for Teams,” tailored for 35 members. The program aimed to help participants gain a profound understanding of the company’s vision, mission, and strategic objectives while enhancing their awareness of the role and significance of each…
On October 11, 2024, at Menas Mall Saigon Airport, IBH Academy organized a training course for 30 staff members of Menas Saigon Mall on professional service standards and customer complaint handling skills. Under the guidance of Mrs. Nguyễn Thị Minh Tâm – Managing Director of the Academy, and Mrs. Nguyễn Thị Thanh Nhường – Training…
On October 9-10, 2024, at the Vietjet Aviation Academy in Ho Chi Minh City, the IBH Academy conducted an intensive training course covering key topics such as “Emotional Intelligence and Personality Groups” and “Situation-Handling Techniques.” The course was attended by 84 ground service staff and flight attendants from the supervisory levels and above, representing Vietjet…
On September 26, 2024, at the Phu Long Real Estate Corporation’s conference hall, IBH Academy conducted the training course “Negotiation Skills and Understanding Customer Psychology” for 100 members of Sales and Marketing department of Phu Long Corporation. Under the guidance from training experts in customer service, the participants gained a deep understanding of customer psychology…
On September 10, 2024, at the JW Marriott Hotel Hanoi, Mr. Nguyễn Đức Quỳnh, Chairman of IBH Academy, represented the academy in signing a Memorandum of Understanding with Helvetas Swiss Intercooperation and the Center for Rural Economy Development (CRED), officially launching the Swiss Executive Hospitality Training Program (Swiss EHT). The Swiss EHT program is developed…
On the morning of September 10, 2024, at the JW Marriott Hotel Hanoi, 5 IBH Academy experts were honored with certification from the École hôtelière de Lausanne (EHL), officially becoming the master instructors for Swiss Executive Hospitality Training (Swiss EHT). The EHT program is developed as part of the “Swiss Tourism for Sustainable Development in…
