On August 29–30, 2025, IBH Hospitality Training Academy, in collaboration with MENAS, successfully organized the “Professional Customer Service” training program for 42 members.
The course focused on equipping participants with fundamental knowledge and in-depth skills in customer service, helping them understand the role and value of delivering positive customer experiences. The training content covered: customer profiling, customer journey, and excellence in service mindset. Participants also gained knowledge and practiced communication techniques—listening, understanding, and accompanying customers—to build trust and satisfaction.
Particularly, participants engaged in practical activities such as scenario simulations, role-playing, group discussions, and receiving direct feedback from the trainer. These experiences provided valuable opportunities to strengthen service-oriented thinking, enhance flexibility in problem-solving, and build greater confidence in daily work.
Beyond enhancing professional skills, the training program also fostered a spirit of wholehearted service—a core value that empowers MENAS to continue its sustainable growth and leave a lasting impression on customers.
